FAQ

Frequently Asked Questions

General

What is food insecurity?

A household experiences food insecurity when its members lack consistent access to enough food to live a healthy and active lifestyle. In America, 1 in 10 households experience food insecurity, yet 30% to 40% of America’s food supply goes to waste. We seek to intercept food before it goes to waste, while it is still good to eat, and redirect it to our neighbors in need.

What areas do you serve?

We are based in Franklin, Tennessee and currently serve areas throughout Middle Tennessee, North Alabama, and the Florida Panhandle through our mobile pantry and throughout the southeastern U.S. through our disaster relief efforts.

How many people do you serve?

In 2021, OneGenAway acquired and distributed 4.2 million pounds of food, which equals 3.5 million meals. That’s enough to provide one meal per day to every student in the average American public school district for a year. With your help, we can reach even more individuals and families this year!

How can I get OneGenAway merchandise?

We have T-shirts, hats, and other merchandise available at our Mobile Pantry, currently only in Middle Tennessee.

Mobile Pantry

When/where is your next food distribution?

You can view all our upcoming Mobile Pantry dates and locations on our Mobile Pantry Calendar.

How do I volunteer?

You can volunteer at our Mobile Pantry or in our Tennessee warehouse. No registration is required to volunteer at our mobile pantry. To book a volunteer opportunity in our warehouse, visit our Volunteer Page for more details.

I have two households in my car. Can I receive double the food?

We give every car the same amount of food to start — one full grocery cart — to ensure everyone in line gets some food. However, if anyone would like to drive through the line a second time to receive more food for another household, they may do so. We ask each family to respect everyone who comes to receive food and not to take more food than they need.

It’s stormy outside. Will you still operate your Mobile Pantry?

The rain certainly won’t stop us! If there is lightning, ice, snow, or a severe storm warning, we will post updates on our social media channels. Check our Facebook, Instagram, and Twitter pages for the most up-to-date information.

I don't have a car. How can I get food?

You can check out our home delivery program, The Doorstep Pantry. Also, if a friend or family member with a car is willing to drive to our Mobile Pantry on your behalf, we would be happy to load them up with groceries for you.

When will the mobile food pantry come to my city?

You can check our Mobile Pantry Calendar to view this year’s dates and locations. We are always looking to expand into new areas as we plan next year’s calendar, so if we do not currently serve in your area, feel free to send us a message requesting on behalf of your city.

How can I receive food?

We give out food in through three different programs:

  • Mobile Pantry: This is a drive-thru food pantry that operates in different locations every week. Each household receives 1-2 weeks’ worth of fresh produce, dairy, and dry goods. No paperwork is required to receive food. View our Mobile Pantry Calendar for more details.
  • The Doorstep Pantry: Receive a grocery bag full of dry goods and pantry items at your doorstep. Visit The Doorstep Pantry web page for more information.
  • Emergency Food Boxes: We have a limited number of Emergency Food Boxes available at our warehouse for those who need immediate assistance and can’t wait for our Mobile Pantry or a delivery from The Doorstep Pantry. Our warehouse is located at 320 Premier Court, Suite 218, Franklin, TN 37067, and operating hours are 8 a.m. to 3 p.m. Monday-Thursday and 8 a.m. to 1 p.m. on Friday.

What kind of food do you give away?

At our Mobile Pantry, we give away fresh fruits and vegetables, dry goods, bakery items, and occasionally dairy and meat. Each household receives a grocery cart full of these items, expected to last 1-2 weeks depending on the size of the household.

How can I get notified of your Mobile Pantry dates?

You can sign up for our email newsletter to receive updates about our Mobile Pantry!

Will you deliver food to my home?

We deliver bags of dry goods to certain areas through our program The Doorstep Pantry. Visit the webpage to see if your home is eligible for delivery.

How can I host a food distribution for the Mobile Pantry?

If you have a large, open paved lot and would like to host our Mobile Pantry, please reach out to us at contactus@onegenaway.com and let us know! Please include any date(s) you would prefer and the address of your location.

The Doorstep Pantry

How do I sign up to have food delivered to my home?

Visit The Doorstep Pantry web page to find out if your home is within our service area and to request a delivery.

How often can I get food delivered?

Homes within our service area may receive a delivery through The Doorstep Pantry once per week. We deliver food on Fridays, and registration for every Friday closes by noon the prior Thursday (i.e. signups that take place on a Friday will not be delivered until the following Friday).

What comes in a Doorstep Pantry delivery?

Our deliveries through The Doorstep Pantry program include a bag of nonperishables. Typically, these bags include canned vegetables and soups, pasta and rice, beans, boxed mac and cheese, peanut butter, snacks and more. This amount of food is expected to last 3-5 days.

How can I get food today?

The Doorstep Pantry delivers every Friday. If you need food immediately, we have a limited number of Emergency Food Boxes available at our warehouse at 320 Premier Court, Suite 218, Franklin, TN 37067. Our hours of operation at our warehouse are 8 a.m. to 3 p.m. Monday-Thursday and 8 a.m. to 1 p.m. on Friday.

Disaster Relief

My city just experienced a natural disaster. How do we receive help?

We organize disaster relief campaigns throughout the southeastern U.S. as we are able. If your city needs assistance, please send an email to contactus@onegenaway.com, and we will look into your situation!

Can I volunteer on a disaster relief trip?

Yes! All of our current disaster relief trips and volunteer information are posted on our Disaster Relief page. If we have any carpool or group travel opportunities available, a signup link will be posted there as well.

How can I donate for disaster relief?

Please visit our Donate page and click the Disaster Relief button. Thank you for your support!

Volunteering

How can I volunteer at the warehouse?

We can always use help in our warehouse! Feel free to sign up as an individual, family, or group on our Warehouse Calendar. Volunteers can bag loose food items, such as pasta, rice, and beans; pack Emergency Food Boxes or bags for The Doorstep Pantry; write notes to our neighbors receiving food, and more.

How can I volunteer at your Mobile Pantry?

All you need to do is show up! Check out our Mobile Pantry Calendar for date, time, and location information, and come join us. This is a great opportunity for individuals, families, and groups!

Can kids volunteer?

Absolutely! We have plenty of opportunities for kiddos to serve at our Mobile Pantry and in the warehouse. No registration is required to volunteer at our Mobile Pantry, and families can sign up to volunteer in our warehouse on our Warehouse Calendar.

All volunteers under 18 years old must have a parent or guardian sign our Volunteer Release Form prior to volunteering at our warehouse. All volunteers under 16 must have an adult supervisor with them at all times.

 

 

Can I volunteer on a disaster relief trip?

Yes! All of our current disaster relief trips and volunteer information are posted on our Disaster Relief page. If we have any carpool or group travel opportunities available, a signup link will be posted there as well.

Do I need to register to volunteer?

There is no need to register to volunteer at our Mobile Pantry. Just check our Mobile Pantry Calendar, and show up to serve! If you would like to volunteer at our warehouse during the week, you may register for a volunteer slot on our Warehouse Calendar.

Food Rescue

What is food rescue?

Food rescue is the process of recovering excess food from grocery stores, restaurants, caterers, farms, and more while it is still viable and healthy and giving it to our neighbors in times of need. There are several reasons food might get thrown away while it is still good (about 30% to 40% of America’s food supply goes to waste), and it is our mission to intercept that food and quickly redistribute it to individuals and families experiencing food insecurity.

Is rescued food expired food?

The answer is almost always no. There are a multitude of reasons food may be thrown away, including overproduction, overstocking, labeling errors, and more. Another reason is that a food item is approaching its expiration date but has not yet passed it. In all these cases, we seek to rescue that food and get it to someone who could use it as soon as possible.

In some cases, we may receive some expired products that are still good to eat (according to the USDA, expiration/use-by dates are not required by law and do not necessarily reflect the safety of a food item but rather the date before which that product will be at its highest quality). We wish to honor our neighbors, so we never want to serve spoiled foods. When an item is past its “use by” date, we examine its texture, color, and smell to determine its viability.

How can I rescue food for OneGenAway?

Each store has their own policies for food rescue, and we are always looking for new places to rescue from! If you know of a store that is willing to donate rescueable food, please send us an email with the store’s name and address at contactus@onegenaway.com.

Donations

How can I donate to OneGenAway?

Feel free to visit our Donate page to set up a one-time or recurring donation. Thank you so much for your support!

How can I donate food?

We accept donations of unopened, non-expired food items at our Tennessee warehouse at 320 Premier Court, Suite 218, Franklin, TN 37067. Our hours of operation are 8 a.m. to 3 p.m. Monday-Thursday and 8 a.m. to 1 p.m. on Friday. Feel free to drop by and drop off your items!

Can I send a check to OneGenAway?

Absolutely! Please address any donations to One Generation Away, and mail your check to 320 Premier Court, Suite 218, Franklin, TN 37067. Thank you for your support!

How can I donate specifically for my state?

You can donate funds to our efforts in Tennessee, Alabama, or Florida by visiting our Donate page and clicking the respective button. Thank you for your support!

Do you accept in-kind donations other than food?

We primarily handle food, but we will occasionally accept cleaning and hygiene products. We do not accept clothing. For other items, please contact us, and we will let you know!

How do I adjust my recurring donation?

If you are having trouble adjusting your recurring donation, please contact our director of development, Elaine Whitney, at elaine@onegenaway.com with your request.

How can I donate for disaster relief?

You can donate specifically for disaster relief by visiting our Donate page and clicking the Disaster Relief button. Thank you for your support!

Where can I view OneGenAway's financials?

All our financial documents are available at the bottom of our Donate page.

Partnerships

How can I become a OneGenAway sponsor?

We have plenty of sponsorship opportunities! Please visit our Donate page to view recurring opportunities. To sponsor an event or create a new sponsorship, please contact our director of development, Elaine Whitney, at elaine@onegenaway.com.

Can I receive food from OneGenAway for my organization?

Our Partnering Agencies are able to make regular visits to our warehouse to receive food for the individuals and families they serve. To apply to become a Partnering Agency, contact our director of operations, Scott Lucas, at scott@onegenaway.com.

Can my organization host a food distribution in our parking lot?

We would love to work with you to host our Mobile Pantry! If you have a large, open paved lot and would like to host our Mobile Pantry, please reach out to us at contactus@onegenaway.com and let us know! Please include any date(s) you would prefer and the address of your location.

Can my organization bring a booth/supplies to your mobile food pantry?

We love working with local organizations to better serve our community! If your organization would like to partner with us at one of our Mobile Pantry distributions, please email us the date(s) you would prefer and your partnership ideas at contactus@onegenaway.com.

Where can I view OneGenAway's financials?

All our financial documents are available at the bottom of our Donate page.

Can my organization donate food to OneGenAway?

We are happy to accept food donations! For donations that can fit inside a standard SUV, feel free to drop off the food at 320 Premier Court, Suite 218, Franklin, TN 37067 during our operating hours of 8 a.m. to 3 p.m. Monday-Thursday and 8 a.m. to 1 p.m. on Friday. For larger food donations or donations that require pickup, please contact our director of operations, Scott Lucas, at scott@onegenaway.com.

Will you deliver food to my organization's headquarters/warehouse?

Our Partnering Agencies are able to make regular visits to our warehouse to receive food for the individuals and families they serve. Additionally, we select a small number of applicants to receive food deliveries straight to their facilities. To apply to become a Partnering Agency, contact our director of operations, Scott Lucas, at scott@onegenaway.com.

How can I bring OneGenAway to my city?

We are always looking to expand into new areas. While that is greatly dependent on our budget and personnel, we are certainly open to suggestions! If you would like to work with us, feel free to email your ideas to contactus@onegenaway.com.

I would like to plan an event with OneGenAway. How do I get started?

Feel free to email your ideas and timeline to contactus@onegenaway.com, and we would be happy to chat about opportunities to partner with you!

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